Policies
Returns, Exchanges & Special Orders
This page states only general practices. Specific return windows, restocking fees, and special-order cancellation terms have not yet been finalized by ownership and are not stated here. Final terms are confirmed in writing before purchase.
General Practice
Flooring is a natural product: color, grain, and character can vary between production runs (dye lots). Because of this, any return or exchange is evaluated against the specific product, order, and condition of the material. Terms for a given order, including whether unopened material may be returned and whether a restocking fee applies, are confirmed in writing at the time of purchase.
Special Orders
Some products may be special-ordered rather than held in standing inventory. Special-order material is more limited in its ability to be returned or canceled once ordered from the supplier. Contact us before placing a special order to confirm the cancellation terms that apply to that specific product.
Damaged or Incorrect Material
If material arrives visibly damaged or does not match your confirmed order, contact us as soon as possible so we can review the issue. Inspect material before installation: installed material is generally treated as accepted.
How to Start a Return or Exchange
Contact us at europeanfloors@yahoo.com with your order details. We will confirm the applicable terms for your specific order in writing.
Questions
For anything not covered here, contact us for the policy applicable to your product or order. See also the Product & Workmanship Warranties and Delivery & Pickup pages.